30-Day Money-Back Guarantee (First-Time Purchases Only)
At Eyva Wellness, your satisfaction is our top priority. That’s why we offer a 30-day money-back guarantee on your first purchase of any Eyva Wellness product.
If you’re not completely satisfied with your first order, simply contact us at support@eyvawellness.com within 30 days of delivery, and we’ll issue a full refund.
Applies only to first-time purchases of a specific product.
Limited to one refund per product type per customer.
Shipping, handling, and optional shipping protection fees are non-refundable.
For orders of two or more units, we may request unopened items to be returned to process your refund. In these cases, Eyva Wellness will cover the return shipping cost.
If you choose to exchange your product, the money-back guarantee no longer applies.
Returns are accepted for unopened products only.
Return shipping is the responsibility of the customer (unless otherwise approved).
Original shipping costs are non-refundable.
To request a refund, email support@eyvawellness.com with your order details. Refunds will be processed upon receipt and inspection of the returned product.
To request an exchange, please return the original item in accordance with our refund policy.
Once the return is approved, you may place a new order for the replacement item.
Shipping costs are non-refundable.
For multi-unit orders, Eyva Wellness may cover the return shipping for unopened items (on first-time purchases only).
Email support@eyvawellness.com with your order number and reason for return.
We’ll provide return instructions and, if applicable, a return shipping label.
Items must be sent back to the address provided by our support team.
Products returned without prior authorization may not be accepted.
Eyva Wellness reserves the right to update or amend this policy at any time without prior notice.
Any changes take effect immediately upon publication on our website.
By placing an order with Eyva Wellness, you acknowledge and agree to the terms outlined in this Refund & Return Policy.
For all inquiries, please contact us at:
Email: support@eyvawellness.com
Business Name: Eyva Wellness
